Terms & Conditions

TrenPlay is NOT a gambling platform. TrenPlay is a platform that facilitates skill-based video game competitions between users. All match outcomes are determined predominantly by player skill, not chance.

On TrenPlay, users compete against each other in head-to-head matches using USDC as the platform currency. Users compete based on their own performance, not on the outcome of events outside their control.

By using TrenPlay, you acknowledge that:

• All competitions are skill-based activities where the outcome is determined by your gameplay ability
• Chance does not predominate in determining match outcomes
• You are competing based on your own skill and performance
• TrenPlay does not offer or facilitate gambling, betting on third parties, or games of chance

To use TrenPlay, you must meet the following requirements:

• Age Requirement: You must be 18 or older (19 in Alabama and Nebraska, 21 in Massachusetts) to create an account and participate in matches. The minimum age depends on the state you reside in, and it is your responsibility to meet the requirement that applies to you. It is against our Terms and applicable law to use TrenPlay if you are under the minimum age for your state. Accounts found to belong to underage users will be locked and any associated USDC may be forfeited.
• Legal Jurisdiction: You must reside in a jurisdiction where skill-based gaming competitions are legal. By signing up, you confirm that your use of TrenPlay does not violate any laws in your local jurisdiction.
• Accurate Information: You must provide accurate, current, and complete information during registration and keep your account information updated.
• Legal Capacity: You must have the legal capacity to enter into a binding agreement.

One Account Per Person

You are only permitted to have one account on TrenPlay. Your gaming platform accounts (Xbox Live Gamertag, PlayStation Network ID, PC accounts) may only be linked to one TrenPlay account. Creating multiple accounts is strictly prohibited and may result in all associated accounts being banned and USDC forfeited.

Account Security

• You are responsible for maintaining the confidentiality of your account credentials
• Do not share your password, account access, or wallet seed phrase with anyone
• TrenPlay will never ask for your private key or seed phrase
• You are responsible for all activity that occurs under your account
• Notify us immediately if you suspect unauthorized access to your account

Account Sharing & Selling

Account sharing, selling, or transferring accounts is strictly prohibited. If we determine that an account is being shared or has been sold, we reserve the right to suspend or terminate the account and forfeit any associated USDC.

Agreed Rules Only

Only the rules displayed and agreed upon in the TrenPlay match lobby are enforceable. Any other rules proposed outside of TrenPlay (via messages, chat, etc.) are not binding. No player is obligated to accept rules that differ from what is shown on the match page.

Matchmaking & Divisions

Divisions are tracked separately for each game. Your division in one game has no effect on your division in another.

Divisions indicate skill level but do not guarantee that you will only face opponents of your own division:

• Random matchmaking (Quick Match): you may be paired with a player in your own division or one division directly above or below you. For example, a Rookie may be matched with a Pro. You will not be randomly matched more than one division apart.
• Open listings: the same limit applies. An open match or open challenge can only be accepted by a player in the creator's division or one division directly above or below it.
• Direct challenges: these are not division-restricted. If you send or accept a challenge, invite or rematch addressed to one player by name, your opponent may be in any division, including a division well above your own.

A skill or division mismatch is not on its own grounds for a dispute, refund, or result reversal. It is your responsibility to check the match details before joining or accepting.

Starting a Match

By starting or playing a match, you confirm that:

• The match settings are correct as displayed
• You agree to the rules shown on the match page
• You are ready to complete the match

Forfeits and No-Shows

Matches are meant to be played. You may never claim a win against an opponent who is present and ready, and a result reported for a match that was not actually played is a violation of these Terms.

There are two exceptions, and they exist so that you are not left waiting on an opponent who never turns up:

• Your opponent never appears. If your opponent has not appeared 10 minutes after the match start time, you may submit a no-show claim along with any supporting evidence. These claims are reviewed by TrenPlay staff and are not granted automatically. If your claim is approved, the match is decided in your favor and the prize is paid to you, less the platform fee. If it is denied, no money moves and the match stays open so it can still be played — and if it is never played, both entry fees are returned automatically.
• Your opponent never confirms. Before a match begins, both players confirm their team and gamertag. If you have confirmed and your opponent has not done so within 10 minutes, you may claim the match. This one is decided automatically rather than by staff, because the record of who confirmed and when is held by TrenPlay and cannot be changed by either player.

A forfeit is a real outcome for the money: the match is decided, the prize is paid, and the match appears in both players' match history marked as a no-show. It does not count toward either player's win–loss record, trophies, division, or season standings. Repeatedly failing to appear or to confirm may still lead to disciplinary action.

Match Completion

Once a match begins, both players are expected to complete the game. Abandoning a match in progress, intentionally disconnecting, or refusing to finish may result in a loss being recorded and potential disciplinary action.

Result Submission & Time Limit

Both players must submit the match result accurately. Submitting false or misleading results is a serious violation and may result in account suspension, USDC forfeiture, or permanent ban.

Cancellations & Refunds

Entry fees are held in escrow from the moment you lock in. Whether a match can be cancelled — and what is refunded — depends on how far the match has progressed:

• Before both players lock in: A match that never reaches both players locking in can be cancelled. Anything already placed in escrow is returned to the wallet it came from; if nothing was escrowed, there is nothing to refund.
• Opponent leaves before the match starts: If your opponent leaves after you have locked in but before play begins, your entry fee is refunded.
• Neither player readies up: If both players lock in but neither confirms their team and gamertag within 15 minutes, either player may cancel the match for a full refund of both entries. If neither of you does, TrenPlay cancels it and refunds both entries automatically.
• Opponent no-show: If you have confirmed and your opponent fails to confirm within the deadline shown in the match chat, you may claim a no-show win once the grace period passes. No-show claims are verified against match state automatically.
• Agreed tie: If both players report the match as a tie, both entry fees are refunded automatically.
• Voided matches: If TrenPlay voids a match (for example, a game-server failure affecting both players), both entry fees are returned.

Refunds return your full entry fee in USDC to the wallet that paid it — no platform fee is charged on a refund. Refunds are processed on-chain and typically land within minutes; if a refund transaction cannot complete immediately, it is retried automatically and escalated to our team if it still cannot complete. Once a match has been played to completion, entry fees are not refundable because you lost, because of lag, or because of a skill or division mismatch you accepted by starting the match.

Disconnects & Lag

TrenPlay values fair play and strives to make fair decisions in all disputes. However, you acknowledge the following:

Dispute Process

• If players submit conflicting results, a dispute will be opened for review
• Both players may submit evidence including screenshots, video recordings, or other documentation
• TrenPlay support staff will review all available evidence and make a determination
• Dispute determinations are made at the sole discretion of TrenPlay administrators

Evidence Requirements

• Clear screenshots of the final score are the primary form of evidence
• Video recordings (streams, captures) may be requested or submitted
• If streaming is required for a match, you must retain the VOD for at least 7 days
• Deleting, hiding, or tampering with evidence may result in the dispute being ruled against you

Incorrect Rules

Response Times

• Agreed results settle automatically — when both players' reports match, the payout is released without a review step.
• Agreed ties and verified no-shows also resolve automatically, without admin review.
• Disputed matches are reviewed by TrenPlay's team. We aim to resolve most disputes within 48 hours of receiving both players' evidence; complex cases, or cases where we request additional evidence, may take longer.
• While a dispute is open, both entry fees remain locked in escrow — funds are not paid out or returned until the dispute is resolved.
• These timeframes are service targets, not guarantees. Delays do not entitle either player to a default win or an automatic refund.

Final Decisions

All dispute decisions made by TrenPlay are final. While we strive for fairness, we cannot guarantee outcomes will satisfy all parties. By using the platform, you agree to accept TrenPlay's dispute resolutions.

TrenPlay employs security measures to prevent fraud and ensure platform integrity:

• We may require identity verification (KYC) before paying out match or tournament winnings. Where that applies, the winnings and the stake are held in escrow and you are given 14 days to complete verification; if it is not completed in that window, the held amount is forfeited. This gate applies to winnings before they reach your wallet — it is not a hold on transfers out of a wallet you already control, which TrenPlay cannot block (see Section 4)
• Suspicious activity may trigger additional reviews, holds, or verification requirements
• We employ fraud detection systems to identify unusual patterns or potential abuse
• In confirmed cases of fraud, misrepresentation, or refusal to complete verification, we may suspend or terminate your account and forfeit USDC held in escrow for an affected match or tournament. USDC already settled into your own wallet is outside TrenPlay's reach — see Section 4
• We reserve the right to report fraudulent activity to relevant authorities

Anti-Money Laundering (AML) Compliance

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• TrenPlay is provided "as is" without warranties of any kind, express or implied
• We do not guarantee uninterrupted, secure, or error-free operation of the platform
• We are not liable for any loss of USDC, whether due to gameplay, technical issues, security breaches, or any other cause
• We are not responsible for any actions you take with USDC outside the TrenPlay platform
• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability to you for any claims arising from your use of TrenPlay shall not exceed the amount of USDC you deposited in the 12 months preceding the claim

Losses Due to Opponent Cheating

Force Majeure & External Circumstances

You agree to indemnify, defend, and hold harmless TrenPlay, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of or access to the Platform
• Your violation of these Terms & Conditions
• Your violation of any applicable law, regulation, or third-party rights
• Any content you submit, post, or transmit through the Platform
• Your participation in matches and competitions
• Any dispute between you and another user of the Platform
• Your failure to comply with tax obligations related to your use of TrenPlay

This indemnification obligation will survive the termination of your account and these Terms.

TrenPlay Content

All content on the TrenPlay platform — including but not limited to the website design, logos, text, graphics, user interface, software, and any other materials — is the property of TrenPlay or its licensors and is protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Platform without prior written consent from TrenPlay.

Third-Party Game Content

Game names, logos, images, and trademarks displayed on TrenPlay (including but not limited to NBA 2K, Madden NFL, EA FC, MLB The Show, NHL, UFC, College Football, and Rocket League) are the property of their respective owners, including but not limited to Electronic Arts (EA), 2K Games, Sony Interactive Entertainment, Psyonix, and other publishers. TrenPlay is not affiliated with, endorsed by, or sponsored by any game publisher or developer unless explicitly stated.

User Content

By submitting content to TrenPlay (such as screenshots, evidence, profile information, or chat messages), you grant TrenPlay a non-exclusive, worldwide, royalty-free license to use, display, and store that content for the purposes of operating and improving the Platform.

DMCA & Copyright Takedown Process

TrenPlay respects the intellectual property rights of others and expects our users to do the same. In accordance with the Digital Millennium Copyright Act (DMCA), TrenPlay will respond to valid notices of alleged copyright infringement.

Your privacy is important to us. Our use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using TrenPlay, you consent to our collection, use, and sharing of your information as described in our Privacy Policy.

Key Data Practices

• We collect account information, gameplay data, and transaction records necessary to operate the Platform
• For identity verification (KYC) purposes, you may be required to submit government-issued photo ID. These images are stored securely and used solely for verification and fraud prevention
• We do not sell your personal information to third parties
• We may share information with law enforcement or regulatory bodies when required by law or to protect the safety and integrity of the Platform
• Match results, usernames, divisions, and leaderboard rankings are publicly visible on the Platform

For full details on how we collect, use, store, and protect your data, please review our Privacy Policy.

TrenPlay reserves the right to suspend or terminate your account at any time for:

• Violation of these Terms & Conditions
• Prohibited conduct as outlined in Section 7
• Fraud, misrepresentation, or suspicious activity
• Failure to complete required identity verification
• Any other reason at our sole discretion

What Happens to Your USDC

We reserve the right to modify, update, or replace these Terms at any time. Changes will be effective upon posting to the platform. We may notify users of significant changes via email or platform notifications, but it is your responsibility to review the Terms periodically.

Your continued use of TrenPlay after any changes constitutes acceptance of the new Terms. If you do not agree with the updated Terms, you must stop using the platform.

Governing Law

These Terms, and any dispute arising out of or relating to them or the Platform, are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws principles, except that the arbitration provisions below are governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.).

Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Platform, or your relationship with TrenPlay — including the validity, enforceability, or scope of this arbitration provision — shall be resolved through binding arbitration rather than in court, except where prohibited by law.

• Arbitration Body: Arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, available at www.adr.org. If the AAA is unavailable, the parties will select a comparable national arbitration provider
• Location & Format: Arbitration shall be conducted by videoconference or, for claims under $25,000, on written submissions, unless the arbitrator determines a hearing is necessary. Any in-person hearing will be held in the county where you reside, or another location mutually agreed in writing
• Arbitration Fees: Filing, administrative, and arbitrator fees are allocated as set by the AAA Consumer Arbitration Rules — your filing fee is capped at the consumer amount those rules specify, and TrenPlay pays the remaining AAA administrative and arbitrator fees. Each side bears its own attorneys' fees and costs unless the arbitrator awards them under applicable law, or determines a claim was filed frivolously or in bad faith
• Informal Resolution First: Before initiating arbitration, both parties agree to first attempt to resolve the dispute informally by contacting support@trenplay.gg. If the dispute is not resolved within 30 days of the initial notice, either party may proceed to binding arbitration
• Small Claims Exception: Either party may bring an individual action in small claims court as an alternative to arbitration, provided the claim falls within the court's jurisdictional limits

30-Day Opt-Out Right

You may opt out of this arbitration agreement and the class action waiver by emailing support@trenplay.gg within 30 days of first accepting these Terms, with the subject line "Arbitration Opt-Out" and the email address associated with your account. Opting out does not affect any other part of these Terms and will not affect your access to the Platform.

Class Action Waiver

You agree to waive any right to participate in class action lawsuits, class-wide arbitration, or any consolidated or representative proceedings against TrenPlay. All disputes must be resolved on an individual basis, and the arbitrator may award relief only in favor of the individual party seeking it. This class action waiver is an essential part of this arbitration agreement. If the class action waiver is found unenforceable as to a particular dispute, then the entire arbitration provision (other than this sentence) shall not apply to that dispute, which shall proceed in court — the parties do not agree to class, collective, or representative arbitration under any circumstances.

Jury Trial Waiver

To the fullest extent permitted by law, you and TrenPlay each waive the right to a jury trial for any dispute arising under or related to these Terms.

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if it cannot be modified, it shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any other legal notices or policies published on the Platform, constitute the entire agreement between you and TrenPlay regarding your use of the Platform. These Terms supersede all prior agreements, understandings, representations, and communications — whether written or oral — between you and TrenPlay relating to the subject matter herein. No side agreements, promises, or representations made outside of these Terms are binding.

Waiver

The failure of TrenPlay to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. If TrenPlay chooses not to act on a violation of these Terms, that does not mean we give up our right to act on future or similar violations. Any waiver of any provision of these Terms will be effective only if in writing and signed by TrenPlay.